Terms and Conditions

1. Acceptance of Terms and Conditions

1.1. Using the royalteacoffee.ro website (including visiting it, registering, using the services offered by S.C. Tea & Coffee Group S.R.L. through the royalteacoffee.ro website) implies full and unconditional acceptance of the Terms and Conditions set forth below;

1.2. Use of the royalteacoffee.ro website and its services are reserved only for persons who have reached 18 years of age;

1.3. S.C. Tea & Coffee Group S.R.L. reserves the right to unilaterally modify or update the Terms and Conditions at any time, without prior notification to persons using this site.

2. Purpose of Terms and Conditions

2.1. The purpose of these Terms and Conditions is to define and regulate the conditions of use of this site, as well as the terms and conditions applicable to services offered by S.C. Tea & Coffee Group S.R.L. through the royalteacoffee.ro website, to natural and/or legal persons for the purpose of purchasing goods or services from this site;

The royalteacoffee.ro page contains links or references to other websites/internet pages for which specific terms and conditions of use will apply, as specified on the respective sites/pages, S.C. Tea & Coffee Group S.R.L. not being responsible and assuming no obligation for the content of those sites and/or regarding any other links or references from them. The inclusion of links or references in the royalteacoffee.ro Pages is generally done to help or in the interest of the User, and in other cases for advertising purposes. Since S.C. Tea & Coffee Group S.R.L. cannot guarantee/control the timeliness/accuracy of information present on third-party sites referenced on the royalteacoffee.ro Pages, the User accesses those sites and/or uses their products/services exclusively at their own risk and responsibility;

The entire content of the royalteacoffee.ro Pages including, but not limited to texts, images, graphics, programs, as well as any other data and applications, are the property of S.C. Tea & Coffee Group S.R.L. and/or its partners, being protected according to Copyright Law and laws regarding intellectual and industrial property rights. Announcements published by Users are subject to intellectual property rights belonging to Users of royalteacoffee.ro Pages, being protected as such by law. Taking any information and/or data from this site for the purpose of republication, total or partial distribution or for any other purposes, in any form, without the prior written consent of S.C. Tea & Coffee Group S.R.L. is strictly prohibited and punishable according to applicable laws.

3. Definitions - Terms used in this document shall have the following meaning:

3.1. PURPOSE of these Terms and Conditions is to define and regulate the conditions of use of this site, as well as the terms and conditions applicable to services offered by S.C. Tea & Coffee Group S.R.L. through the royalteacoffee.ro website;

ROYALTEACOFFEE.RO PAGES - represents the royalteacoffee.ro website, including any section or subpage thereof. Websites and/or internet pages or other components thereof that belong to third parties and are accessed by Users as a result of links or references available on the royalteacoffee.ro site are not subject to and do not fall within the scope of this definition;

USER - any natural person, at least 18 years old, with full legal capacity, who accesses the royalteacoffee.ro Pages, being interested in the data, information, Announcements and/or services provided through the royalteacoffee.ro Pages as well as any natural person (including sole proprietor) and/or legal entity that purchases products or services provided by S.C. Tea & Coffee Group S.R.L. through the royalteacoffee.ro Pages;

SUPPLIER / S.C. Tea & Coffee Group S.R.L. - the commercial company Tea & Coffee Group S.R.L., Romanian legal entity, headquartered in Iasi, Stradela Moara de vant nr.28, code 700376, IASI county, registered at the Trade Registry Office attached to Iasi Court under no. J22/1229/2013, unique tax registration code C.U.I. 32020634, fiscal attribute RO, subscribed and paid-up share capital: 200.00 lei, registered in the Personal Data Processing Registry under no. ….., telephone: 0232708488, mobile: +40723309791, e-mail: [email protected]

At this date, the company is not in a state of insolvency or dissolution;

PRODUCT - good or service that can be legally marketed and does not violate the limits imposed by this document;

TERMS AND CONDITIONS - the provisions of this document, created by S.C. Tea & Coffee Group S.R.L. that define the conditions and rules that the User must respect in order to use the royalteacoffee.ro Pages, equally applicable to the purchase by Users of services provided by S.C. Tea & Coffee Group S.R.L. through the royalteacoffee.ro Pages;

CONTENT has the following definition: • all information on the royalteacoffee.ro Pages that can be visited, viewed or otherwise accessed using digital equipment; • the content of any e-mail sent to Users or its Customers by S.C. Tea & Coffee Group S.R.L. through electronic means and/or any other available means of communication; • any information communicated by any means by an employee or collaborator of S.C. Tea & Coffee Group S.R.L., to Users or Customers, according to contact information, specified or not by them; • information related to products, services and/or rates practiced by S.C. Tea & Coffee Group S.R.L. in a certain period; • information related to products, services and/or rates practiced by a third party with which S.C. Tea & Coffee Group S.R.L. has partnership contracts, in a certain period; • data regarding S.C. Tea & Coffee Group S.R.L., or other privileged data thereof;

SERVICE - the electronic commerce service conducted exclusively on publicly available portions of the royalteacoffee.ro Sites, in the sense of granting the Customer the possibility to contract products and/or services using exclusively electronic means, including other distance communication means;

MEMBER - Natural person who has, or obtains, access to Content, through any means of communication (electronic, telephone, etc.), or based on a usage agreement between S.C. Tea & Coffee Group S.R.L. and them and which requires the creation and use of an ACCOUNT;

ACCOUNT - the ensemble consisting of an e-mail address and a password that allows a single MEMBER access to restricted areas of the SITE (royalteacoffee.ro Pages) through which access to the SERVICE is made;

CUSTOMER - Person who has or obtains access to CONTENT and SERVICE, after creating a MEMBER ACCOUNT;

DOCUMENT - these Terms and Conditions;

DISTANCE CONTRACT - according to the definition contained in OUG 34 of June 4, 2014 regarding consumer rights in contracts concluded with professionals, as well as for the modification and completion of some normative acts art. 2 point 7: any contract concluded between professional and consumer within an organized distance sales or service provision system, without the simultaneous physical presence of the professional and consumer, with the exclusive use of one or more distance communication means, up to and including the moment when the contract is concluded;

OPERATORS - persons specially trained by the SUPPLIER to verify and confirm orders placed by the CUSTOMER, as well as to verify/moderate the content of comments published by USERS on the royalteacoffee.ro Pages;

NEWSLETTER / ALERT - the means of periodic information, exclusively electronic, about products, services and/or promotions carried out by S.C. Tea & Coffee Group S.R.L. in a certain period, without any commitment from S.C. Tea & Coffee Group S.R.L. regarding the information contained therein.

TRANSACTION - collection or refund of an amount resulting from the sale of a product/service by S.C. Tea & Coffee Group S.R.L. to the CUSTOMER, by using the services of the card processor approved by S.C. Tea & Coffee Group S.R.L., or by bank transfer, regardless of the delivery method.

4. General Provisions:

4.1. The Document establishes the terms and conditions of use of the Site/Content/Service by the MEMBER or CUSTOMER, if they do not have another valid usage agreement, concluded between S.C. Tea & Coffee Group S.R.L. and them.

4.2. Use, including but not limited to accessing, visiting and viewing, of the Content/Service, implies the Member's or Customer's adherence to these terms and conditions; The Customer undertakes to permanently monitor the terms and conditions that may be updated, modified and completed. In case of misunderstandings, the Terms and conditions valid at the time of ordering and notifying them in writing to S.C. Tea & Coffee Group S.R.L. apply.

4.3. Access to the Service is made exclusively by accessing the publicly available website www.royalteacoffee.ro

4.4. By using the Site/Content/Service, the Member or Customer is solely responsible for all activities arising from its use. They are also liable for any material, intellectual or electronic damages or of any other nature caused to the Site, Content, Service of S.C. Tea & Coffee Group S.R.L. or any third party with which S.C. Tea & Coffee Group S.R.L. has contracts, in accordance with Romanian legislation in force.

4.5. If the User or Customer does not agree and/or does not accept and/or revokes the acceptance given for the Document, they will send an e-mail to [email protected] specifying that: 4.5.1. They waive: access to the Service, other services offered by S.C. Tea & Coffee Group S.R.L. through the Site, receiving newsletters/alerts and/or communications from S.C. Tea & Coffee Group S.R.L. of any nature (electronic, telephone, etc.) 4.5.2. They may return at any time to their decision not to agree and/or not to accept the document, in the form in which it will be available at that time.

4.6. To exercise the right provided in art 4.5, they may contact S.C. Tea & Coffee Group S.R.L. or use the links in the content received from S.C. Tea & Coffee Group S.R.L. intended for this purpose.

4.7. If the Customer has paid the equivalent value of all unpaid Contracts to S.C. Tea & Coffee Group S.R.L. and revokes the agreement expressed in favor of the Document during the execution of an Order, S.C. Tea & Coffee Group S.R.L. will cancel their Order without any subsequent obligation of either party to the other or without either party being able to claim damages from the other.

4.8. This Site is addressed only to Members who are legal entities or natural persons who are at least 18 years old, who have gone through the appropriate registration steps and who have not been suspended or removed by S.C. Tea & Coffee Group S.R.L., regardless of the reason for suspension or removal. The ability to order online is available only to persons with a delivery address in Romania. By becoming a Member, the person declares that they meet the above conditions.

5. Content:

5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, is the exclusive property of S.C. Tea & Coffee Group S.R.L., all rights obtained in this regard being reserved to it directly or indirectly (through usage and/or publication licenses).

5.2. The Member or Customer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, include any content in any context other than the original one intended by S.C. Tea & Coffee Group S.R.L., include any content outside the royalteacoffee.ro site, remove the signs signifying the copyright of S.C. Tea & Coffee Group S.R.L. over the content as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, except with the express consent of S.C. Tea & Coffee Group S.R.L.

5.3. Any content to which the Member or Customer has and/or obtains access by any means, is subject to the Document, if the content is not accompanied by a specific and valid usage agreement concluded between S.C. Tea & Coffee Group S.R.L. and them, and without any guarantee implicitly or expressly formulated by S.C. Tea & Coffee Group S.R.L. regarding that content.

5.4. The Member or Customer may copy, transfer and/or use content only for personal or non-commercial purposes, only if these do not conflict with the provisions of this Document.

5.5. If S.C. Tea & Coffee Group S.R.L. grants the Member or Customer the right to use, in the form described in a separate usage agreement, certain content to which the Member has or obtains access following this agreement, this right extends only to that or those contents defined in the agreement, only for the period of existence of this or these contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and does not represent a contractual commitment from S.C. Tea & Coffee Group S.R.L. for the respective Member, Customer, or any other third party who has/obtains access to this transferred content, by any means and who could be or is prejudiced in any way as a result of this content, during or after the expiration of the usage agreement.

5.6. No content transmitted to the Member or Customer, through any means of communication (electronic, telephone, etc.) or acquired by them through access, visiting and/or viewing constitutes a contractual obligation on the part of S.C. Tea & Coffee Group S.R.L. and/or the employee, operator, or collaborator of S.C. Tea & Coffee Group S.R.L. who mediated the content transfer, if it exists, regarding that content.

5.7. Any use of the Content for purposes other than those expressly permitted by the document or the usage agreement accompanying it, if it exists, is prohibited.

6. Contact for Customers and Members of the royalteacoffee.ro site:

6.1. S.C. Tea & Coffee Group S.R.L. publishes on the site complete and correct identification and contact data for the Customer or Member.

6.2. By using the contact form or service present on the site, the Member or Customer automatically allows S.C. Tea & Coffee Group S.R.L. to contact them by any available means including electronic means.

6.3. The partial or complete completion of the contact form and its submission does not in any way represent a commitment on the part of S.C. Tea & Coffee Group S.R.L. to contact the Member or Customer.

6.4. Accessing the Site, using the information presented within it, visiting the pages or sending e-mails or notifications addressed to S.C. Tea & Coffee Group S.R.L. is done electronically, by telephone, or any other means of communication available to the Member or Customer and S.C. Tea & Coffee Group S.R.L., thus considering that they consent to receiving notifications from S.C. Tea & Coffee Group S.R.L. electronically and/or by telephone, including communications by e-mail or through announcements on its sites.

7. Newsletters, alerts and communications

7.1. When the Member or Customer creates an Account on the Site, accepting the Document (Terms and Conditions), they have the right to express or not their agreement regarding receiving newsletters and/or alerts from S.C. Tea & Coffee Group S.R.L.

7.2. Data collected from the Member for the purpose of sending newsletters and/or alerts can and will be used by S.C. Tea & Coffee Group S.R.L. within the limits of the Privacy Policy.

7.3. Waiving the receipt of newsletters and/or alerts by the Member or Customer can be done at any time: 7.3.1. Using the link specially designated within any newsletters and/or alerts received (at the bottom of the e-mail in the "Click here to unsubscribe" section) 7.3.2. By modifying their acceptance to receive newsletters and/or alerts and using pages from restricted areas, within the Member's individual Account, on www.royalteacoffee.ro 7.3.3. By contacting S.C. Tea & Coffee Group S.R.L. at the above data, according to the contact information, and without any subsequent obligation of either party to the other or without either party being able to claim damages from the other.

7.4. Waiving the receipt of newsletters and/or alerts does not imply waiving the acceptance given for the document and applies only after transmitting the intention to waive.

7.5. S.C. Tea & Coffee Group S.R.L. reserves the right to select the persons to whom it will send newsletters and/or alerts as well as the right to remove from its database any Member or Customer who has previously expressed consent to receive newsletters and/or alerts, without any subsequent commitment from S.C. Tea & Coffee Group S.R.L., or any prior notification thereof.

7.6. S.C. Tea & Coffee Group S.R.L. will not include in newsletters and/or alerts transmitted to the Member or Customer, any other type of advertising material in the form of content referring to any third party that is not a commercial partner of S.C. Tea & Coffee Group S.R.L., at the time of sending the newsletters and/or alerts.

7.7. User comments on the www.royalteacoffee.ro website Users accessing sites belonging to S.C. Tea & Coffee Group S.R.L. can comment on the products offered, which can be published on the site after prior approval. We reserve the right not to publish on the site comments with illegal, threatening, obscene, defamatory content, that disturb in any way the private life of other people, violate intellectual property rights, contain viruses, texts representing mass e-mails or any other form of spam. We will not bear responsibility and will not be obligated to any damages produced by such comments or electronic communications, they being offered under the same limitation of liability as the rest of the content on the site, according to the articles in this document. In case of sending information, other than those related to the process of buying/selling products, it is considered that the User grants the company S.C. Tea & Coffee Group S.R.L. and its partners, the non-exclusive, unlimited, free, irrevocable and retransmissible right to use, reproduce, modify, adapt, publish, translate the information, as well as the right to distribute it through any media means, anywhere. The User guarantees that they have all rights over the content they transmit by any means to be published on the site, not being an obligation, so that, by using this content, they do not cause damage to any other person or company.

8. Privacy Policy

8.1. S.C. Tea & Coffee Group S.R.L. may collect personal data and special personal data on the pages of its Sites, only with the voluntary consent of the Member or Customer, for the following purposes: 8.1.1. Validation, shipping and invoicing of orders to them (S.C. Tea & Coffee Group S.R.L. conditions the written or telephone confirmation of shipping the first order for a new Account, for data compliance); 8.1.2. after order validation, for transmitting information regarding products, delivery periods, cancellations or other issues of any nature regarding an order or contract, services or products purchased by them; 8.1.3. to facilitate their access to the service; 8.1.4. sending periodic newsletters and/or alerts, in exclusively electronic format; 8.1.5. statistical purposes.

8.2. By creating the Account, each Member or Customer has expressed their consent for S.C. Tea & Coffee Group S.R.L. to collect and manage their personal data, under the conditions and in compliance with the provisions of Law 677/2001. Any Member or Customer has the right to obtain from S.C. Tea & Coffee Group S.R.L., through a written, signed and dated request, free of charge: 8.2.1. confirmation of whether data concerning them is or is not being processed at a given time; 8.2.2. where appropriate, rectification, updating, blocking or deletion of data whose processing does not comply with the law, especially incomplete or inaccurate data; 8.2.3. where appropriate, transformation into anonymous data of data whose processing does not comply with the law; 8.2.4. notification to third parties to whom the data has been disclosed of any operation carried out according to letter b) or c), if this notification does not prove impossible or does not involve a disproportionate effort compared to the legitimate interest that could be harmed. Any Member or Customer has the right to oppose at any time, for well-founded and legitimate reasons related to their particular situation, by transmitting to S.C. Tea & Coffee Group S.R.L. a request made in written form, dated and signed, that data concerning them be the subject of processing, except in cases where there are contrary legal provisions. In case of justified opposition, the processing can no longer concern the data in question. Any Member or Customer has the right to oppose at any time, free of charge and without any justification by transmitting to S.C. Tea & Coffee Group S.R.L. a request made in written form, dated and signed, that data concerning them be processed for direct marketing purposes, on behalf of the operator or a third party, or to be disclosed to third parties for such a purpose.

8.3. S.C. Tea & Coffee Group S.R.L. may involuntarily collect other data (IP address, time of visit, place from which access is made, name and version of internet browser, operating system, including other parameters) provided by the internet browser through which access to the site is made and may be used by S.C. Tea & Coffee Group S.R.L. to improve the services offered to its Customers or Users, or for statistical purposes; exception is made when provisions of the document are violated, in the event that the result of the Member's/Customer's actions is contrary to the interests or causes damages of any nature on the part of S.C. Tea & Coffee Group S.R.L. and/or any third parties with which S.C. Tea & Coffee Group S.R.L. has partnership contracts at that time.

8.4. Cookie Usage Policy on the www.royalteacoffee.ro website A cookie is a small file, a special text, often encoded, sent by a server to a web browser and then sent back (unmodified) by the browser every time it accesses that server. The cookie is installed at the request issued by a web server to a browser (e.g. Internet Explorer, Chrome, Mozilla) and is completely "passive" (does not contain software programs, viruses or spyware and cannot access information on the user's hard drive). Cookies are used for authentication as well as for tracking user behavior; typical applications are remembering user preferences and implementing the "shopping cart" system. These files make it possible to recognize the user's terminal and present content in a relevant way, adapted to the user's preferences. Cookies ensure users a pleasant browsing experience and support S.C. Tea & Coffee Group S.R.L.'s efforts to offer comfortable services to users, e.g.: - online privacy preferences and shopping cart history. They are also used in preparing anonymous aggregate statistics that help understand how a user benefits from the www.royalteacoffee.ro site allowing improvement of structure and content but excluding personal identification of the user. www.royalteacoffee.ro uses two types of Cookies: per session and fixed (temporary files that remain in the user's terminal until the end of the session or closing the web application/browser). Fixed files remain on the user's terminal for a period in the Cookie parameters or until they are manually deleted by the user. Cookies used by partners of a web page operator, including without limitation website users, are subject to the respective Privacy Policy. Details about the Cookie usage policy here.

8.5. The Customer has the right to oppose the collection of their personal data and request their deletion, thus revoking the agreement given for the document, and thus waiving any implicit right specified in it and without any subsequent obligation of either party to the other or without either party being able to claim damages from the other, but only in accordance with art. 4.8.

8.6. To exercise the rights according to art. 8.5, the Customer or Member will address S.C. Tea & Coffee Group S.R.L., according to the contact data available on the site, valid at that date.

8.7. Using the forms available on the site, the Customer or Member has the right to modify the data they initially declared to reflect any changes that have occurred, if any exist.

8.8. If the Customer opts for online payment by card of the equivalent value of orders, contract and/or contracts, the authorization and submission for settlement of card acceptance transactions is carried out exclusively through the commercial company xxxxx through the integrated solution; xxxxx is S.C. Tea & Coffee Group S.R.L.'s supplier of software solution for facilitating electronic commerce, i.e. payment services, payment administration and anti-fraud protection. All types of cards issued by Romanian and foreign banks under the VISA and MasterCard logos are accepted, provided that the issuing banks have activated them for online payment. Also accepted are payments made by credit cards for installment payments as listed on the payment information page. Other payment methods are bank transfer or cash on delivery. 8.8.1. At any time S.C. Tea & Coffee Group S.R.L. can activate or deactivate any of the payment methods, as deemed necessary

8.9. S.C. Tea & Coffee Group S.R.L. does not request and does not store any information regarding the Customer's bank card or cards, these being processed directly on the servers of the online payment service provider.

8.10. The S.C. Tea & Coffee Group S.R.L. privacy policy refers only to data voluntarily provided by the Customer or Member exclusively on the site. S.C. Tea & Coffee Group S.R.L. is not responsible for the privacy policy practiced by any other third party that can be reached through links, regardless of their nature, outside the site.

8.11. S.C. Tea & Coffee Group S.R.L. undertakes that the Customer's/Member's collected data will be used only in accordance with the declared purposes and will not make public, sell, rent, license, transfer, etc. the database containing information regarding the Member's/Customer's personal or special data to any third party not involved in fulfilling the declared purposes.

8.12. Exception to the provisions of art. 8.11. will be the situation where the transfer/access/viewing/etc. is requested by the competent authorities in cases provided by the regulations in force at the date of the event.

8.13. The bank card processor approved by S.C. Tea & Coffee Group S.R.L., xxxxx has the right to access/view any type of data/documents generated as a result of an issued order, cancelled orders, contract, cancelled contract or honored contract, to investigate any Transaction, if it exists.

8.14. S.C. Tea & Coffee Group S.R.L. guarantees that a User's personal data, collected through the contact form, will be used only until the resolution of the problem communicated by them, after which they will become data of exclusively statistical character.

8.15. S.C. Tea & Coffee Group S.R.L. is not responsible for defects that may endanger the security of the server on which the database containing this data is hosted.

9. Online Sales Policy

9.1. Access to the service 9.1.1. Access to the service is permitted to any Member who owns or creates an Account on the site or downloads the iOS or Android mobile application. 9.1.2. To be allowed access to the service, the Member must accept the provisions of the Document. 9.1.3. S.C. Tea & Coffee Group S.R.L. reserves the right to limit the customer's access to the Service and marketing campaigns (not to include them in the promotion and loyalty campaign, to allow them to order only with advance payment, etc.) if it considers that based on the behavior of the Customer (placing and refusing more than two orders in the cash on delivery payment system, placing orders that are subsequently cancelled or modified except for cases allowed from art. 7.3.7, using tendentious language, violation of intellectual property rights, etc.), the access and existence of the Customer's Account could prejudice S.C. Tea & Coffee Group S.R.L. in any way. This right can be exercised at any time and notification of the Customer in this regard is not necessary. 9.1.4. Each Member can have only one Account. Sharing an Account between multiple Members/Customers is prohibited. 9.1.5. In situations where shared access by multiple Customers is discovered, S.C. Tea & Coffee Group S.R.L. reserves the right to cancel or suspend the Customer's access to Content or Service. If there are orders placed from suspended or cancelled accounts, they will be automatically cancelled. 9.1.6. S.C. Tea & Coffee Group S.R.L. may refuse an order following prior notification addressed to the Customer, without obligations between the parties and without either party being able to claim damages, for the following situations:

failure/invalidation of the online transaction;

non-acceptance by the Customer's card issuing bank/of the transaction;

provision of incomplete or incorrect data by the Customer;

the Customer's activity may cause damage to the www.royalteacoffee.ro site, the company S.C. Tea & Coffee Group S.R.L. and/or its partners;

the Customer uses the Service in a manner not conforming to normal usage and good faith or exercises their rights for the purpose of harming or damaging S.C. Tea & Coffee Group S.R.L. or in an excessive and unreasonable manner, contrary to good faith;

consecutive delivery failures due to the Customer's fault;

other justified reasons (e.g.: placing and unjustified cancellation of more than three orders within 30 days).

9.2. Products and services 9.2.1. S.C. Tea & Coffee Group S.R.L. may publish on the site information about products, services and/or promotions practiced by it or by any other third party with which S.C. Tea & Coffee Group S.R.L. has contracts or partnership agreements, for a certain period and within the available stock limit. 9.2.2. Products and/or services purchased through the service are intended exclusively for the Customer's personal use. 9.2.3. S.C. Tea & Coffee Group S.R.L. may limit the purchasing capacity of certain products or services available on the site at a given time, to one or more Customers, for well-founded reasons. 9.2.4. All rates for products or services presented on the site are expressed in lei (RON) and include VAT. 9.2.5. Rates displayed on the site crossed out by a line mean the price recommended by the manufacturer for sale in stores, shopping centers or any other commercial spaces where discounts are not practiced. These rates are purely informative and have no legal value. 9.2.6. Invoicing of purchased products is done exclusively in RON using the information provided by the Customer in the designated form. S.C. Tea & Coffee Group S.R.L. is not responsible for the correctness of the information provided by the Customer for the invoice. Invoices are issued as follows: for payments made prior to receiving products and services, a pro forma invoice is issued and for payments made at the time of receiving products, the final invoice is issued. For corrections (cancellations, returns), reversal invoices are issued. All invoices are automatically issued and registered and included in tax reports. Invoice corrections are not accepted except for modifications of issued invoices within the specified limits. 9.2.7. Payment for products and/or services purchased through the service can be made online with a debit card, by bank transfer as well as on delivery to the courier only in cash. Card payment can be deactivated when S.C. Tea & Coffee Group S.R.L. considers, and bank transfer is recommended only after order confirmation by S.C. Tea & Coffee Group S.R.L. operators. 9.2.8. In the case of online card payments, S.C. Tea & Coffee Group S.R.L. is not/cannot be held responsible for any additional costs borne by the customer, including but not limited to currency conversion fees applied by their card issuing bank, if the currency of issue differs from RON. Responsibility for this action rests solely with the customer. 9.2.9. Cash payment on delivery (to the courier) is a payment method available only in certain cases and only for certain products. If the Customer orders larger quantities of the same product (more than 10 products of the same type), for products delivered directly from the Manufacturer (in this case it will be expressly mentioned in the product description on the site) or the order is worth more than 1500 (one thousand five hundred) lei, S.C. Tea & Coffee Group S.R.L. offers the possibility to pay for orders only in advance either by online payment or by bank transfer. 9.2.10. Information from sales events used to describe products, characteristics and weight available on the site (static/dynamic images/multimedia presentations/links to other sites, etc.) do not represent a contractual obligation on the part of S.C. Tea & Coffee Group S.R.L., these being for presentation purposes. S.C. Tea & Coffee Group S.R.L. may withdraw an offer of products or modify it at any time until the order is placed, without owing damages or other penalties to any potential customer. 9.2.11. In product and/or service images S.C. Tea & Coffee Group S.R.L. reserves the right to use other products (accessories/etc.) that may not be included in the costs of the respective products and implicitly will not be delivered upon purchase of the products. In this case, it is expressly specified in the product description which item is for sale and is also marked in the image. 9.2.12. In the unlikely event that S.C. Tea & Coffee Group S.R.L. cannot honor some of the products, it will notify the Customer by e-mail, offering one of the alternatives: a. cancellation of the order or removal from the order of the product that can no longer be delivered b. receiving credits that can be activated on the site under certain conditions that can be used for product purchases only on www.royalteacoffee.ro 9.2.13. GREEN STAMP TAX - value expressed in lei, paid by S.C. Tea & Coffee Group S.R.L. to the company authorized to take over the operations of collection, transport and recovery/recycling of waste electrical and electronic equipment, as provided in GD no. 1037/2010 regarding waste electrical and electronic equipment. According to law, the green stamp tax is invoiced by S.C. Tea & Coffee Group S.R.L. (manufacturer) and must ultimately be borne by the final Customer (user).

9.3. Online ordering 9.3.1. The Customer can place orders for products marketed at a given time, exclusively on the site, certain offers being limited in time (after the indicated period, orders can no longer be placed and items are no longer visible on www.royalteacoffee.ro). The price displayed on the site at the time of ordering will not change, being firm. For an expired offer, orders can no longer be placed. We do not exclude the possibility that an item may reappear on the site. You can add the product to the wishlist and when the product becomes current you will be contacted 9.3.2. By completing the order, the Customer consents that all data provided by them, necessary for the purchasing process, are correct, complete and true at the date of placing the order, referred to in this document and the issued order. 9.3.3. The moment of concluding the distance contract is the moment when the Customer places the order. However, S.C. Tea & Coffee Group S.R.L. has the right to contact the Customer, by any means available/agreed by S.C. Tea & Coffee Group S.R.L. (telephone or e-mail), for personal confirmation of the order. In this situation, if the order is not confirmed within a maximum of 5 (five) working days, it is automatically cancelled by the system. Customers accept that S.C. Tea & Coffee Group S.R.L. cannot be forced to deliver an order that has not been confirmed under the above conditions. 9.3.4. S.C. Tea & Coffee Group S.R.L. will unilaterally denounce and automatically cancel the order placed by the Customer, even without prior notification addressed to the Customer, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other in the following cases: 9.3.4.1. non-acceptance by the Customer's card issuing bank of the transaction, in case of online payments; 9.3.4.2. invalidation of the transaction by the card processor approved by S.C. Tea & Coffee Group S.R.L., in case of online payment; 9.3.4.3. data provided by the Customer regarding delivery (address, contact data) on the site are incomplete or incorrect; 9.3.4.4. the Customer's activity on the site can and/or cause damage of any nature on the part of S.C. Tea & Coffee Group S.R.L. and/or its partners; 9.3.4.5. achievement of more than two consecutive, failed deliveries; 9.3.4.6. for other objective reasons. 9.3.5. If the Customer cancels an order with payment made in advance, by confirmed bank transfer or through the online card payment solution and in which the Customer's card issuing bank has authorized the bank transaction, this amount will be refunded by S.C. Tea & Coffee Group S.R.L. within a maximum of 14 days from the date when S.C. Tea & Coffee Group S.R.L. became aware of this fact or may be considered credit for another purchase if both parties agree to this. 9.3.6. If some products ordered by the Customer through an order made with payment made in advance (by confirmed bank transfer or through the online card payment solution) are no longer available in stock for reasons independent of S.C. Tea & Coffee Group S.R.L., it will inform the customer about this fact, as soon as it knows about the unavailability and will arrange the refund of amounts paid in advance within a maximum of 14 days from customer notification. 9.3.7. A placed order can be modified only in the following situations and only at the Customer's request. The Customer will request this in writing, sending an e-mail to [email protected] clearly mentioning the request and order number.

The Customer waives a product and notifies Tea & Coffee Group before shipping the order

Increasing the quantity of a product already existing in an order, a product that is in an active campaign at the time of requesting order supplementation

Delivery delay of maximum two weeks beyond the maximum delivery limit

Change of delivery address

Cumulation of orders (valid only for cash on delivery orders) with close delivery periods (maximum one day difference from the last day in the interval)

Change of payment method

Change of billing data 9.3.8. Orders cannot be modified if the Customer opts for online payment or bank transfer of their equivalent value. 9.3.9. If a Customer modifies their personal data, using the forms available on the site, all ongoing orders existing at that time retain the data defined/accepted by the Customer before the modification moment, taking into consideration for delivery and contact, the new data modified accordingly.

9.4. Telephone ordering 9.4.1. The Customer/Member cannot place telephone orders, they can only request additional information by phone. The Customer/Member may request order modification by phone, for informational purposes, in the cases provided above, but this becomes valid only when made in writing.

9.5. Contract and completion 9.5.1. S.C. Tea & Coffee Group S.R.L. will issue and transmit to the Customer all necessary documents attesting to the purchase of products/services by the Customer in accordance with current legislation. 9.5.2. S.C. Tea & Coffee Group S.R.L. will facilitate informing the Customer about the completion stage of their order by sending an information e-mail to the address indicated by them. The issued invoice will contain all mandatory mentions in accordance with art 155 Tax Code and can be downloaded in pdf format from the Member's account. 9.5.3. The Contract to which are added the documents attesting to the delivery to the Customer of the package by the courier (signed and settled AWB) from S.C. Tea & Coffee Group S.R.L., becomes an honored Contract. 9.5.4. The Contract is concluded for a determined period. It will be considered terminated when the parties have fulfilled their reciprocal obligations within the terms and conditions established by this Document. 9.5.5 If there are differences between the list of delivered products (printed on the back of the AWB) and the contents of the package, the Customer has the obligation to notify S.C. Tea & Coffee Group S.R.L. and the courier (if the finding was made in their presence) within maximum 24 hours of receiving the package by phone or by e-mail to [email protected] with the relevant details (photo, explanations, etc.).

9.6. Transport 9.6.1. Delivery to the Customer of products purchased from Tea & Coffee Group is carried out only through the fast courier system. The delivery price for products practiced by Tea & Coffee Group is communicated to the Customer at the time of placing the order based on the total weight of the order (if there are multiple items) and the total value of the ordered goods, through the Fan Courier module implemented on the site. The cost is estimated based on internal transport cost indicators and the Customer expressly accepts by placing the order the estimates for transport cost, regardless of the data that formed the basis for determining this cost. Consequently, the Customer cannot request a lower transport cost based on their own weighing or measurements of the package. Under certain conditions Tea & Coffee Group may offer free transport (depending on the order value or other promotional activities), but cannot be obliged in any way to offer this facility. 9.6.2. The delivery time of an order is expressly communicated when placing it and is a range of days influenced by: transport of goods from Tea & Coffee Group's goods supplier, processing times in the initial supplier's logistics center and in Tea & Coffee Group's warehouse, working days in the month, number of products in the order and processing times for each product, etc. The total delivery time can be delayed by a product with a longer period, so the Customer accepts that by cumulating multiple products in an order, they delay the delivery of products until the furthest date. As a rule, products from an order are delivered in a single package with a unique AWB (products from an order are not partially delivered). Exceptions may occur if authorized persons from Tea & Coffee Group consider the request and solution found feasible. Deliveries will usually be made within the period assumed when placing the order (varies between 2 days and 8 weeks) and the Customer can obtain information regarding delivery status at any time. If the product can be delivered exceeding the aforementioned deadline, Tea & Coffee Group will immediately inform the Customer by E-mail offering two options: The Customer can either cancel (in writing) the order/product, or accept the new proposed delivery term. In the event that payment was made in advance prior to delivery, the amounts paid will be fully refunded according to law, within a maximum of 14 days from the date of cancellation. 9.6.3 The Customer may receive as a promotional offer, free delivery (this offer does not refer to the handling fee which is separately charged) for the purchase of goods with a total value over 800 RON, only under certain conditions, including but not limited to:

package weight under 10 kg

maintaining the order in the initial formula (without modifications/postponements)

in case of return, the Customer wishes to issue another order exceeding the initial amount.

9.7. Quality and warranties 9.7.1. Tea & Coffee Group respects the warranty provisions according to Romanian legislation in force. Clear details related to these warranties are given by the product sheets and no member can request an extended warranty, more than what is mentioned. The warranty applies to normal conditions of use and is valid only for products purchased and paid for by the Customer from Tea & Coffee Group. Products benefit from a conformity warranty according to the provisions of Law 449/2003 or if an extended warranty period is specified in the product presentation, the longer term applies. The liability of Tea & Coffee Group company, according to the provisions of art. 9-14 of Law 449/2003, is engaged if the lack of conformity appears within a period of 2 years, calculated from the delivery of the product. The warranty involves refunding the value for non-conforming products for which the Customer notifies the merchant in writing within the legal term; Tea & Coffee Group does not replace and does not repair defective or non-conforming products. Non-conforming products become the property of Tea & Coffee Group. The Customer is not entitled to damages or penalties for non-conforming products and by placing the order declares that they accept to receive the equivalent value of the products and transport in case of lack of conformity. 9.7.2. Clear details about the characteristic features of each product are provided both on the site and in writing in the document-list printed on the back of the AWB. The Customer is obliged to keep this document-list and respect the indications on it. Information regarding Tea & Coffee Group warranty terms and conditions and general usage instructions for different types of products can be given to the Customer also as a document available at www.royalteacoffee.ro by e-mail, or in the form of a brochure inserted in each package (case by case). If this information has not reached the Customer, they can obtain it at any time by phone or e-mail request to [email protected]

9.8. Contract withdrawal and product returns 9.8.1. With the exception of the limitations of art. 9.8.5. regarding non-refundable products, Tea & Coffee Group's Customer may return products purchased through a Contract, in the following situations: 9.8.1.1. Products show severe deterioration making them non-conforming, observed and communicated to Tea & Coffee Group within 24 hours of receipt; 9.8.1.2. Delivered products are different (specifications, quantity, www.royalteacoffee.ro order; 9.8.1.3. Products have manufacturing defects 9.8.1.4 The Customer has withdrawn from the contract within the 14 days (30 days Tea & Coffee Group) provided in art. 9 of OUG 34 of June 4, 2014 regarding consumer rights in contracts concluded with professionals, as well as for the modification and completion of some normative acts 9.8.2. Tea & Coffee Group may offer coverage of all delivery costs for returned products (both for delivery and return regardless of the reason for return) as a loyalty procedure, this depending entirely only on the decision of the Tea & Coffee Group manager without being able to be considered in any way mandatory! If the Customer uses another courier or other delivery methods (post, personal), art. 13 paragraph 3 and art. 14 of Emergency Ordinance no. 34 of June 4, 2014 regarding consumer rights in contracts concluded with professionals, as well as for the modification and completion of some normative acts will apply. 9.8.3. Before the expiration of the withdrawal period, the Customer informs Tea & Coffee Group about their decision to withdraw from the contract. For this purpose, the Customer may choose one of the following options: a) to use the withdrawal form template available on the www.royalteacoffee.ro website in the Return section; b) to make any other unequivocal statement expressing their decision to withdraw from the Contract 9.8.4. The Customer who has notified Tea & Coffee Group according to art. 9.8.3, has the responsibility to ensure that the products referred to have been returned or handed over to Tea & Coffee Group or a person authorized by Tea & Coffee Group to receive the products (usually the fast courier company indicated in the Return form on www.royalteacoffee.ro), without unjustified delay and within a maximum of 30 days from the date on which they communicated to Tea & Coffee Group their decision to withdraw from the contract. The deadline is met if the products are shipped by the Customer before the expiration of the 30-day period, together with the acquisition documents (receipt, invoice, AWB) properly packaged for protection during transport and in the original packaging, together with the related accessories, the Customer bearing the return costs. Failure to comply with these requirements leads to the return of products to the Customer and non-resolution of the warranty or return. Exception from payment of return costs if all provisions from points 9.8.1 to 9.8.3 have been met by the Customer and the return is due to defects or non-conformities of the returned product(s). 9.8.5. Tea & Coffee Group's Customer will not be able to return purchased products and/or will not claim any other damages/compensation, in the following situations: 9.8.5.1. If the return request for any of the situations provided in art. 9.3.7 has a shipping date of the return intention notification that exceeds the 30-day period provided according to art. 9.8.2, calculated from the working day following the date of the honored contract. 9.8.5.2. If a product is returned with one of the situations provided in art. 9.8.1 as motivation, and the returned product is not in the same condition as it was delivered (in the original packaging with all labels intact and the documents that accompanied it). 9.8.5.3. If the products were made according to specifications presented by the Customer or clearly personalized. 9.8.5.4. If sealed products were ordered and delivered that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Customer (these products are marked in the presentation as non-returnable products). 9.8.5.5. If products were ordered and delivered that are, after delivery, according to their nature, inseparably mixed with other elements. 9.8.5.6. In the case of food products. 9.8.6. The Member/Customer will be informed in the order placement e-mail whether it is returnable or not and if there are costs in case of return. Products that constitute a kit must be returned as a kit. Boxes and protective packaging are considered part of the product. 9.8.7. In case of withdrawal, corresponding to the legal framework, from the Customer's contract, Tea & Coffee Group refunds all amounts received as payment from them, corresponding to returnable products, including, where applicable, delivery costs, without unjustified delay and, in any case, no later than 14 days from the date it is informed of the Customer's decision to withdraw from the contract according to art. 9.8.2. and 9.8.3. and provided that the returnable goods have already been returned and received as corresponding by Tea & Coffee Group. Money is returned only by bank transfer, to the bank accounts indicated by the Customer in IBAN format. No cash or cash on delivery returns are made!

10. Fraud

10.1. Tea & Coffee Group does not request from its Customers or Users through any means of communication (e-mail/telephone/SMS/etc.) information regarding confidential data, bank accounts/cards or personal passwords. 10.2. The Customer/Member assumes full responsibility for disclosing their confidential data to a third party. 10.3. Tea & Coffee Group declines any responsibility, in the situation where a Member/Customer would be/is prejudiced in any form by a third party who would claim to be/represent the interests of Tea & Coffee Group. 10.4. The Customer or Member will inform Tea & Coffee Group about such attempts, using the contact data. 10.5. Tea & Coffee Group does not promote SPAM. Any Member/Customer who has explicitly provided their e-mail address on the site can opt to deactivate the customer account related to this e-mail address. 10.6. Communications made by Tea & Coffee Group through electronic means of distance communication (i.e. e-mail) contain complete and compliant identification data of the sender or links to them, at the date of content transmission. 10.7. The following purposes will be considered attempted fraud of the Site/Content and/or Tea & Coffee Group: [Tea & Coffee Group reserves the right to initiate criminal prosecution against the person(s) who tried to, or achieved this/these purpose(s)] 10.7.1. to access data of any type of another Member/Customer by using an account or by any other method. 10.7.2. to alter or modify the Site content or any correspondence sent by any means by Tea & Coffee Group to the Member/Customer. 10.7.3. to affect the performance of the server(s) on which the site runs. 10.7.4. to access or disclose to any third party who does not have the necessary legal authority, content sent by any means by Tea & Coffee Group to the Member/Customer when they are not the legitimate recipient of the content. 8.8. Pursuing undue benefits or generating damages from Tea & Coffee Group company, under conditions of abusive and repeated requests for drafting and cancellation of contracts concluded with Tea & Coffee Group (including repeated non-collection of packages with requested products), unfounded and abusive return claims through incorrect or false presentation of invoked reasons, or through the use of fake accounts (names that are not real, more than one account per natural or legal person, through the use of persons' identities, but by another person, etc.) is considered attempted fraud and will have the effect of canceling obtained advantages, blocking access to Tea & Coffee Group company sites and reporting to relevant authorities to stop and even recover created damages.

11. Limitation of liability

11.1. Tea & Coffee Group S.R.L. cannot be held responsible in any way to any Member/Customer using the Site or Content, other than within the limits of the articles constituting Terms and Conditions. 11.2. If a Member/Customer considers that Content sent by any means by Tea & Coffee Group S.R.L. violates copyright or any other rights, they can contact Tea & Coffee Group S.R.L. for details, according to contact details at [email protected] so that Tea & Coffee Group S.R.L. can make an informed decision. 11.3. Tea & Coffee Group S.R.L. does not guarantee the Member or Customer access to the site or service, in the absence of registration by the latter through the registration steps on the site, and does not grant them the right to download or modify partially and/or entirely the content, to reproduce partially or entirely the content, to copy, or to exploit any content in any other manner, or to transfer to any third party any content over which they have and/or obtained access, based on a usage agreement, without the prior written consent of Tea & Coffee Group S.R.L. 11.4. Tea & Coffee Group S.R.L. is not responsible for the content, quality or nature of other sites reached through links from content, regardless of the nature of these links. For those sites, responsibility rests entirely with their owners. 11.5. Tea & Coffee Group S.R.L. is exonerated from any fault in case of use of sites and/or content transmitted to the Member or Customer, by any means (electronic, telephone, etc.), through sites, e-mail or an employee of Tea & Coffee Group S.R.L., when this use of content can or causes damage of any nature to the Member, Customer and/or any third party involved in this Content transfer. 11.6. Tea & Coffee Group S.R.L. does not offer any direct or indirect guarantees that: 11.6.1. the service will suit the customer's requirements 11.6.2. the service will be uninterrupted, secure or without errors of any kind 11.6.3. products/services obtained free or for a fee through the service will meet the customer's requirements or expectations

12. Force majeure and fortuitous case

12.1. Except in cases where they have not expressly provided otherwise, neither party to a concluded contract, which is still ongoing, will be responsible for non-performance on time and/or appropriately, totally or partially, of any of the obligations incumbent upon them under the contract, if the non-performance of that obligation was caused by a force majeure event. 12.2. The party or legal representative of the party invoking the aforementioned event is obliged to immediately and completely inform the other of its occurrence and to take any measures at their disposal to limit the consequences of that event. 12.3. The party or legal representative of the party invoking the aforementioned event is exonerated from this obligation only if the event prevents them from carrying it out. 12.4. If within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the termination by operation of law of this contract without either of them being able to claim other damages from the other. 12.5. The party invoking the force majeure event must prove the impossibility of fulfilling obligations within 30 days from the date of the event but within the limits of art. 12.3. 12.6. Exceptionally (without fault of Tea & Coffee Group S.R.L.) and due to a fortuitous case (such as an accident of the transporter or supplier) it is possible that product delivery cannot be made. In this case, the Customer may be credited, promotionally, for a new purchase from Tea & Coffee Group S.R.L. sites.

13. Disputes

13.1. By using/visiting/viewing/etc. the sites and/or any content sent by Tea & Coffee Group S.R.L., to the Member/Customer through access and/or sending by any means (electronic, telephone, etc.), they declare agreement at least with the provisions of "Terms and conditions". 13.2. Any dispute regarding these Terms and Conditions that may arise between the Member/Customer and Tea & Coffee Group S.R.L. will be resolved amicably. 13.3. Any dispute, of any kind, that may arise between the Member and Tea & Coffee Group S.R.L. or its partners, will be resolved amicably. If this is not possible, the conflict will be resolved by the competent court at the headquarters of Tea & Coffee Group S.R.L., in accordance with Romanian laws in force. 13.4. If any of the above clauses is found null or invalid, regardless of the cause, this clause will not affect the validity of the other clauses. 13.5. This document has been drafted and will be interpreted in accordance with Romanian legislation.

14. Final provisions

14.1. Tea & Coffee Group S.R.L. reserves the right to make any modifications to these provisions, as well as any modifications to the site/its structure/service as well as any content without prior notification to the Member or Customer. 14.2. Within the limits of the Terms and Conditions provisions, Tea & Coffee Group S.R.L. cannot be held responsible for any errors appearing on the site for any reason, including due to modifications, settings, etc., that are not made by the site administrator. 14.3. Tea & Coffee Group S.R.L. reserves the right to introduce advertising banners of any nature and/or links on any page of the site, in compliance with current legislation.

15. Contact and other information

15.1. If you have questions or suggestions regarding Tea & Coffee Group S.R.L., please contact us at telephone number 0232708488 and 0723309791, Monday to Friday, hours 12:00-18:00, or by e-mail at [email protected] 15.2. Any comments, questions, feedback, ideas, suggestions, other communications or information about, or referring to the www.royalteacoffee.ro website, its functionality or improvement will remain the property of S.C. Tea & Coffee Group S.R.L. Personal data processing: S.C. Tea & Coffee Group S.R.L. is registered in the personal data processing registry under number xxxxx.